Look these up before you start
- The PayInfo24 line on your statement: its date and amount
- The first 6 and last 4 digits of the card that was charged
- An email address where you can read our answer
PayInfo24 questions and answers
What does PayInfo24 mean on my statement?
It is the descriptor of a card payment. Send us its date and amount and we will tell you what it was for.
Is it safe to enter my card digits?
We only ask for the first six and the last four — never the full number, expiry date or security code.
How will you contact me?
By email only, at the address you type into the form.
Email PayInfo24 directly
You are welcome to write to our support mailbox instead of using the form.
Get info on a payment
Enter the details below and our support team will look the charge up for you.